Google says that a “significant portion” of Gmail users ran into service errors on Tuesday afternoon.
Although users may have been able to reach their inboxes, they may have experienced “error messages, high latency, and/or other unexpected issues,” the company wrote in a message on its service status page. Google said Gmail problems were solved at 6:51 p.m. ET.
Errors came just one day after a variety of Google resources, including Gmail, YouTube, and Google Docs, were hit with widespread failure.
Down-detector, which tracks reports of website issues, has shown a spike of problems affecting Gmail beginning about 3 PM ET. Users indicated that they were unable to reach their inboxes, while others said they were getting bounce back emails while they were trying to contact someone with a Gmail address.
ProtonMail said the emails sent to Gmail users were “completely bouncing,” returning the error messages to the original sender.
Stadia, the Google cloud game development service, also had issues this afternoon, but it’s not clear if they could be related. The firm said the problem was “prohibiting some users from starting games.” Google told The Verge that the issue with Stadia had been resolved at 4:31 p.m. ET and that “users ought to be able to play games as usual.”
Google confirms problems on its services portal, writing at 1:30 PM Pacific that they affect the “important” number of users:
“We are aware of a Gmail problem affecting a large subset of users. Affected users can access Gmail, but they see error messages, high latency, and/or other unusual actions.”
If your Gmail is still slow or not loading properly, use the actions below to fix the problem:
- Step 1: Verify if you are using a Gmail-based browser.
- Phase 2: Check the extensions or applications of your browser
- Phase 3: Clear the cache & cookies of your browser
If the issue is not resolved yet, search the Google Workspace Status Dashboard to see if there is a known issue occurring on Gmail.